SHIPPING POLICY

  We ship weekly orders every Tuesday @ 12noon via USPS. Once your order has been fulfilled, you will receive a tracking confirmation via email. 

Delivery Times:

For US Orders: 

Normally takes 2-7 business days.
For International Orders: 

Normally takes 8-14 business days. 

All delivery times are estimated from the time your order leaves our processing center.

The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. Please be certain your address is correct before finalizing your order.  If you entered the wrong address you can email us at hello@restorehaircare.com or text us directly at 

(770) 853-7024 with the correct shipping address before your order is shipped. We are not responsible for orders delivered to the wrong address.
 

All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.

If a package is returned to Restore Hair Care due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the  customer will be responsible for the return shipping cost as well as the redelivery cost. Restore Hair Care is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.  

Restore Hair Care is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Restore Hair Care will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.

 

Restore Hair Care stands behind the products we sell. If there is any discrepancy with your order please contact us via email or phone the next business day. Once an order has been shipped it cannot be changed or cancelled. Please contact us with any questions or concerns at (770) 853-7024 or hello@restorehaircare.com